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Email has become a primary form of communication in the modern workplace. As such, the ability to recall an email is an important tool for ensuring that the right message is being communicated to the right people at the right time. This article provides a step-by-step guide on how to recall an email in Outlook Web App 2020. It will cover topics such as what type of emails can be recalled, how to set up an Outlook account to enable recall, and other useful tips and tricks for using this feature effectively. The goal of this article is to provide readers with a comprehensive guide that will allow them to take full advantage of Outlook’s email recall capabilities, empowering them with the ability to stay ahead of the curve in today’s ever-evolving digital landscape.

What is Email Recall?

Email recall is a feature of certain email clients that allows users to retrieve emails they have already sent. This feature is especially useful when messages are sent in error or contain sensitive information. By enabling this feature, users can ensure that messages are only visible for a limited period of time.

The technology behind email recall works by sending an ‘attachment’ along with the original message, which tells the recipient’s email server to delete the message after a certain amount of time. Recipients will still receive the original message, but it will be deleted from their inbox shortly after it has been viewed.

In order to use this feature, users must first enable email recall on their account, as it is usually disabled by default. Once enabled, users can access the recall option via their email client’s settings menu and set up any additional parameters they require.

What Type of Emails Can Be Recalled?

The ability to recall an email is a great tool for any professional, allowing one to take back messages that were sent in error or no longer needed. It is thus essential to understand what types of emails can be recalled.

Generally speaking, most email providers allow users to recall emails they have sent from their own accounts. This means that the message will be removed from the recipient’s inbox and deleted from the server completely. However, it should be noted that emails sent to external accounts cannot be recalled, as the sender has no control over those external mailboxes.

Furthermore, some services may not support recall requests for certain message types such as large attachments or messages with high priority flags. Knowing these limitations is important in order to ensure successful recall attempts and avoid potential issues when sending emails.

Setting Up an Outlook Account

Establishing an Outlook Account is a straightforward process. First, users must visit the official Microsoft website and create an account by entering personal information such as a valid email address and a secure password. Once that step is complete, the user will be redirected to their Outlook inbox page where they can begin to customize their settings. Users can choose to enable two-step verification for additional security and also decide whether or not to let apps access their Outlook account.

Next, users should familiarize themselves with the various features of Outlook. This includes setting up filters so emails from certain senders are automatically moved into specific folders, creating rules to organize messages based on content type, and scheduling meetings using the calendar feature. These features provide excellent organization capabilities for business use or personal projects.

In addition to these features, Outlook also offers real time notifications so users never miss an important message or meeting request. With notifications enabled, users can stay connected without having to constantly check their inboxes. By taking advantage of all these features, it’s easy to make Outlook work for any individual’s needs and preferences.

Creating an Email for Recall

The ability to recall an email in the Outlook Web App 2020 is a useful tool for any user. It allows them to undo sending emails when they have made a mistake or changed their mind after they hit the ‘Send’ button. This article will provide users with a step-by-step guide on how to create an email for recall in the Outlook Web App 2020.

Creating an email for recall requires users to open a new message window and click on ‘Options’ at the bottom of the window. In the Options menu, select ‘Delay Delivery’ from the list of options provided, which will bring up a dialog box that will allow users to customize their delivery settings. Under ‘Delivery options’, users can specify when they would like their message delivered and select ‘Do not deliver before’. The date and time selected should be set to shortly after sending the email so that it is recalled quickly enough before it reaches its destination.

Once users have set their preferred delivery settings, they must click ‘Close’ in order to save these changes, and then hit ‘Send’ in order to send out their message for recall. With these steps completed, users are now able to recall emails through the Outlook Web App 2020 with ease and accuracy.

Accessing the Recall Feature

1. Outlook Web App 2020 allows users to recall emails sent from their account. 2. To access the recall feature, users must first log into their Outlook account. 3. Once logged in, users can select the ‘More’ drop-down menu to access the ‘Recall This Message’ option. 4. Upon selecting this option, users will then be required to choose the desired recall option. 5. The options for recall include ‘Delete Unread Copies of This Message’ or ‘Delete Unread Copies and Replace with a New Message’. 6. Once the desired recall option is chosen, users can click the ‘Recall’ button to complete the process.

Logging into Outlook

Logging into Outlook is the first step towards accessing the Recall Feature. For those who need a refresher, Outlook Web App (OWA) is a web-based email application available to Office 365 users. OWA provides access to calendar, contacts, tasks and notes features in addition to email capabilities. To login, users should navigate their web browser to the OWA URL and enter their username and password. After successfully logging in, they will be able to take advantage of the full range of features offered by Outlook Web App.

The Recall Feature allows users to recall emails from recipients before they are opened or even sent out. This can be useful for those who have made an error when composing an email or for those wishing to update an email already sent. It is important to note that this feature does not guarantee success as it depends on whether or not the recipient has opened the original message. In addition, if multiple copies of the same message were sent out by mistake, only one copy can be recalled at a time.

For those seeking more control over their emails, OWA’s Recall Feature provides a great way to reduce mistakes and keep messages up-to-date – all while keeping track of communication with ease. With just a few simple steps, users can easily make use of this powerful toolset in Outlook Web App.

Activating the Recall Feature

Once users have successfully logged into Outlook Web App, the next step is to activate the Recall Feature. Activating this feature requires a few simple steps which can be completed in a matter of minutes. To start, users should click on the “Settings” icon in the top right corner of the page. From there, they should select “Options” and click on “Recall This Message” located under Mail > Automatic Processing. From here, users can choose to either delete or replace an email immediately after it has been sent or they can specify a date and time when the recall should take place. Once these settings have been configured, users will be able to take advantage of this powerful toolset.

The Recall Feature provides users with a great way to manage their emails more effectively. It allows them to delete or replace mistakenly sent messages without having to send follow-up emails and helps avoid any potential embarrassment that may result from an incorrect message being sent out. Additionally, it gives users greater control over their communications by allowing them to update messages already sent out if needed.

Overall, activating the Recall Feature offers many benefits for Office 365 users looking for greater control over their emails and communication with others. With just a few simple steps, anyone can easily take advantage of this useful toolset within Outlook Web App.

Setting a Recall Option

The Recall Feature in Outlook Web App allows users to exercise greater control over their emails and communication with others. In order to take full advantage of this powerful toolset, users should also be aware of the different recall options that can be set up. Setting a recall option involves specifying a date and time when the recall should take place, allowing users to delete or replace an email immediately after it has been sent. This offers a great way for users to manage their emails more effectively and helps them avoid any potential embarrassment from incorrect messages being sent out. Furthermore, it grants them the flexibility to update messages already sent if needed. By taking the time to learn how to access and configure these settings, Office 365 users can make sure they are getting the most out of the Recall Feature.

Selecting Recipients for Recall

The Recall feature of Outlook Web App 2020 enables users to recall emails they have sent in error. The process involves accessing the Recall feature, selecting the recipients for recall and an option to replace the email with another one.

To access the Recall feature, a user must open their sent messages folder and select the email they wish to recall. Once selected, there will be an option to ‘Recall This Message’ which appears in a drop-down menu. After clicking on that option, a new window will appear prompting users to select either ‘Delete unread copies of this message’ or ‘Delete unread copies and replace with a new message’.

In order to select the recipients for recall, users can choose between two options: selecting individual names from their address book or entering an entire distribution list of contacts. Users can also enter additional email addresses if they need to send a recalled message to more than one recipient. Once these steps are complete, users may proceed with recalling their email by clicking on ‘OK’ which will start the process of retrieving any unread emails from its intended recipients.

Understanding the Recall Options

In Outlook Web App 2020, users have the ability to recall messages sent in error or that they later decide should not have been sent. Recalling a message is a useful tool for protecting privacy and preventing potentially embarrassing situations. To understand the recall options available in Outlook Web App 2020, it is important to first consider how the service works and what type of messages can be recalled.

The Outlook Web App 2020 Recall feature operates by sending a request to the recipient’s email provider asking them to delete the message from their inbox. The recipient will then receive an email informing them that they have received a request to delete this message, giving them an opportunity to decline. If accepted, the recipient’s copy of the email will be deleted, although any copies stored elsewhere – such as on their device or in backup services – are not affected.

Unfortunately, Outlook Web App 2020 does not support recalling messages sent outside of its network; only emails sent within its own system can be recalled successfully. Messages sent outside of Outlook’s network will remain unaffected by any recalls initiated within it. It is therefore important for users to double-check all external recipients before sending a message and ensure that any sensitive information is kept secure at all times.

Sending the Recall Request

Recalling an email in Outlook Web App 2020 is a straightforward process, but it’s important to understand the two recall options available. The first option is to recall sent messages from recipients who haven’t opened them yet. The second option is to replace all previously sent emails with a new version.

To successfully recall an email, start by navigating to the Sent Items folder of your inbox and select the message you want to recall. Next, open the Message tab and click “Actions” followed by “Recall This Message.” Here are three steps that will help ensure success: 1. Select either “Delete unread copies of this message” or “Delete unread copies and replace with a new message.” 2. Click “OK” when prompted to confirm your selection and proceed with the recall request. 3. Click “Send” to initiate the recall process for selected messages in the Sent Items folder.

Once you have selected your desired recall option and clicked ‘Send’, Outlook will attempt to process your request immediately; however, there is no guarantee of success as it depends on whether or not recipients have opened the original message prior to being recalled. It’s also possible that some recipients may still receive both versions of the email even after a successful recall attempt has been made. In such cases, it’s important to communicate directly with those individuals through other channels if needed.

Checking Recall Status

Once an email has been recalled, it is important to check the status of the recall action to ensure that the message was successfully retracted. This process typically involves navigating to the ‘Sent Items’ folder within Outlook Web App 2020 and locating the email in question. Upon selection of the message, a series of icons will appear in the ribbon located at the top of Outlook Web App 2020. The ‘Recall This Message’ icon indicates that a recall action has been initiated for this message. Clicking on this icon will open a dialog box with options for checking on the status of the recall action.

The dialog box will also indicate whether or not a successful recall has occurred, detailing how many recipients have received and read the original message as well as how many recipients have received and opened a copy of the recalled version. If all recipients have successfully received and opened a copy of the recalled version, then all traces of the original email should be erased from their inboxes. In some cases, where some or all recipients haven’t received or opened a copy of the recalled version, further steps may need to be taken to ensure that no trace remains in their inboxes.

In order to confirm that no trace remains of an email after it has been successfully recalled, users should take extra precautions such as manually deleting any copies still present in recipient inboxes or forwarding themselves clean versions from their own mailbox after confirming successful receipt by all intended recipients. Doing so helps to ensure that no embarrassing exchanges remain accessible by unintended parties.

Troubleshooting Issues with Recall

Recalling an email may not always be a successful process as there are many potential issues that can arise. It is important to troubleshoot any issues with recall to ensure the desired outcome is achieved. Firstly, if you receive a failure message when trying to recall an email, this indicates that the recipient has already opened or read the email. Secondly, if you receive a delivery notification after attempting to recall an email, it may mean the recipient’s mail server is not configured for recall processing. Lastly, if you do not receive any message regarding the recall attempt, this may indicate that the recipient’s mail server does not support this feature. Therefore, it is important to check all of these scenarios before assuming your recall attempt was successful.

Frequently Asked Questions

What other email services can the recall feature be used with?

The recall feature is not exclusive to the Outlook Web App 2020. It can also be used with other email services, such as Gmail or Apple Mail. This feature allows users to retrieve an email that has been sent in error and replace it with a corrected version. It is especially useful when sending sensitive information, as it allows the sender to quickly retract their mistake without having to contact the recipient manually. The process of recalling an email is somewhat similar across all email services, but there may be slight differences depending on the platform.

Is there a limit to the number of emails that can be recalled?

When using the recall feature in Outlook Web App 2020, there is a limit to the number of emails that can be recalled. This limit is based on the server version of Outlook which is installed on the user’s computer. Outlook 2003 and earlier versions can recall up to 10 messages while Outlook 2007, 2010, 2013, and 2016 can recall up to 20 messages. The exact number of emails that can be recalled per session will vary depending on the version of Outlook being used. It is important to note that if an email has already been read by its recipient, then it cannot be recalled.

Are recall requests reversible?

Recall requests in Outlook Web App 2020 are reversible, but the recipient must be using an Exchange account to accept it. If the recipient has already read the email, then they can reject the recall request. If successful, both parties will receive a notification that the recall was accepted and the email will be removed from their inboxes and sent items folder. However, if unsuccessful, both parties will receive a notification that the recall was rejected. The sender may still be able to delete the original message from their Sent Items folder if they have not exceeded their storage quota.

Is there a time limit for when a recall request can be initiated?

Yes, it is possible to initiate a recall request within a certain time limit. Generally, the time limit for initiating a recall request in Microsoft Outlook is two hours after an email has been sent. If the email has already expired from the recipient’s inbox, then it cannot be recalled and any subsequent attempts will be unsuccessful. Additionally, if the message was delivered via another service or mail provider outside of Outlook, then a recall request cannot be initiated.

Is there any way to tell whether an email recipient has opened a recalled email?

When attempting to recall an email in Outlook Web App 2020, it is not possible to tell if a recipient has opened a recalled email. Microsoft does not provide any information on whether the recipient has opened the recalled email or not. Recalled emails will be replaced with a new version of the original message with the words “REPLACED:” in the subject line, indicating that a recall was attempted. Despite this, recipients may still have access to the original message as they may already have opened and/or saved it before the recall attempt was made.


The recall feature in Outlook Web App 2020 is a powerful tool that allows users to retract emails they have sent. It can be used with other email services and there is no limit to the number of emails that may be recalled. However, recall requests are not reversible and there is a time limit for when a recall request must be initiated. Additionally, users cannot tell if an email recipient has opened a recalled email. In conclusion, the recall feature of Outlook Web App 2020 provides users with an effective way to retrieve emails they wish were never sent, although it does come with certain limitations. Knowing these limitations will help users make the most out of this useful feature and ensure their message is properly received or retracted where necessary.

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